FAQs

How can I add/change my delivery address information?

1. You can simply sign up for a new account or sign in to an existing account in the upper right of the screen and add/edit delivery address.2. Delivery address will be added to your order automatically by PayPal during the checkout process so please be sure you updated address details in PayPal settings before making a purchase.    * We cannot accommodate address changes, receiver name, shipping method, or add/remove items after an order is already in the "fulfilling" status. Therefore, please ensure that all of your information is correct before placing your order.

I didn't receive my item?

The goods will normally be delivered within the time frames specified on the checkout page. If you have not received your item please Log In to your account and go to My Orders page, you can track your item online with the provided tracking number. We suggest you to check your parcel status every 4-7 days. Please mind that sometimes a pick up from your local post office is needed.

If you still have any questions please feel free to Contact Us anytime and we will do our best to help you.

What is your refund/return policy?

​We always strive to ensure you are satisfied with your purchase. Below are some key points of our Return/Refund Policy:

  • Requests can be submitted within 60 days of purchase or 30 days after the item is delivered.
  • Documentation clearly depicting damages, wrong items, etc. may need to be provided for any compensation to be considered.
  • Refunds can be granted back to the original form of payment or provided as Rewards credit (store credit)

You can read our full Refunds & Returns policy Here.

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